What does it take to create RAVIN FANS

After reading Ken Blanchard's book Ravin Fans I learned that there are many ways for business owners to turn existing customers and clients into Ravin fans.
There are four levels of customer service 
  • Meet Expectations 
  • Exceed Expectations 
  • Delight your customers
  • Amaze your customers
It's your job to look for ways to Delight and Amaze everyone you interact with. In this technological fast paced world, it can become very easy to replace human interaction with processes and procedures.
It's so rare to experience amazement that when it happens it literally is a delightful shock.
This usually forces a person to tell telling anyone who will listen about the fantastic experience.


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