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Let me ask you... what is it you’d like to achieve over the coming year? By this time next year what would you like to look back on and say yep! I did it? From my own personal experience I’ve learned that you have to be specific about what you want. So it’s not about what you don’t want it’s about what you do want, something that you can measured, something that you can quantify, something that you know when you’ve  reached it.  Example “I want to redecorate every room in my house”  A child could look over your house...

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After reading Ken Blanchard's book Ravin Fans I learned that there are many ways for business owners to turn existing customers and clients into Ravin fans. There are four levels of customer service  Meet Expectations  Exceed Expectations  Delight your customers Amaze your customers It's your job to look for ways to Delight and Amaze everyone you interact with. In this technological fast paced world, it can become very easy to replace human interaction with processes and procedures.It's so rare to experience amazement that when it happens it literally is a delightful shock.This usually forces a person to tell telling anyone who will listen about the fantastic...

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"You are, at this moment, standing, right in the middle of your own acres of diamonds."- Earl Nightingale  Most of us are un discovered diamonds . A diamond doesn't look like a diamond in it's original form, it resembles a rock at first glance. It only becomes a diamond after it has been cut, polished and shaped. The most successful men and women of today often share their rags to riches story.  Its definitely a misconception that the people doing well around us were  born happening and fabulous. However I understand why its easy to think that. We live in a world of SnapChat filters, we can...

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“The most important psychologic discovery of this century is the discovery of the ‘self-image’. Whether we realise it or not, each of us carries about with us a mental blueprint or picture of ourselves. This self-image is our own conception of the ‘sort of person I am’. It has been built up from our own beliefs about ourselves. But most of these beliefs about ourselves have unconsciously been formed from our past experiences, our successes and failures, our humiliations, our triumphs, and the way other people have reacted to us, especially in early childhood. From all of these we mentally...

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“When you give to others to the degree that you sacrifice yourself, you make the other person a thief."- Iyanla Vanzant

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